Telephone systems and call centers
IP telephone systems for offices and branches, and call center software for teams that answer or make calls all day. Planned, installed and connected to the rest of your software.
How we approach it
A telephone system is judged on the day it fails, so we start with the call flow on paper: who answers what, when, and where a call goes when nobody does. The software and hardware follow from that.
For call centers the useful part is usually the connection to customer data: an agent who sees the caller's last order before saying hello saves time on every call.
What a project usually covers
- IP PBX setup: extensions, lines, branches and mobile users
- Call routing, voice menus, working hours and holiday rules
- Call center queues, agent screens and supervisor views
- Call reports: waiting times, missed calls, agent performance
- Screen pop and links to CRM, ERP or order systems
- Moving numbers and users from the old system without downtime
Questions
Can you keep our existing numbers?
Yes, number porting and moving lines is part of the plan.
Do branches and remote staff work on the same system?
Yes. IP telephony connects branches and people working from home to one system with internal extensions.
Can the call center connect to our CRM or ERP?
Yes, that is often the main reason for the project.
Tell us about your project
A few lines by email are enough to start.